The Lakewood Police Department Communications Division is a 24/7 operation staffed by 20 Public Safety Telecommunicators (PST) 3 Senior Public Safety Telecommunicators (SPST), and 1 Supervisor of Communications. All PST’s are certified in Basic Telecommunications and Emergency Medical Dispatching.
Our Communications Division dispatches Police, Fire, and First Aid. They also work around the clock with outside agencies including the Ocean County Sheriffs Department, Ocean County Prosecutors Office, New Jersey State Police, MONOC, Hatzolah, Chavierim, and the LCSW.
Lakewood’s Public Safety Telecommunicators handle hundreds of thousands of calls a year averaging 100,000 calls of service annually. The division is equipped to handle multiple 9-11 calls simultaneously, which are transferred via the Ocean County Radio Room.
There are 5 dispatch terminals each equipped with multiple monitors, computers, and a multi-channel radio. Located around the room are large flat-screen TVs for displaying maps and internal/external video feeds.
In addition to the Communications Room at Police Headquarters, there is a secondary back-up facility located at the Office of Emergency Management building. This off-site facility is fully functional and ready for operation at all times. It can be used for special events, to relocate in case of an emergency, or to increase staffing in case of a natural disaster or emergency situation.
The Lakewood Police Department Communications Division is proud to utilize Motorola Flex as their Computer Aided Dispatch & Records Management system and celebrated 15 years of service in 2022.